Customers confirm who they are with a passkey on their phone before it rings your business, and tell you what it's about. Your team skips the security questions, and anyone pretending to be your customer gets nowhere.
Every call begins the same way: proving who's calling, then explaining the problem again.
Date of birth, address, account number: every call, before anyone can help.
Those answers are often in leaked data, and AI can now copy a customer's voice.
They explained it in chat or on your website, then start from scratch on the phone.
One check on your customer's phone before the call. Nothing for them to download or remember.
What your agent sees as the call connects. Customers who can't or don't verify simply go to your normal queue.
Skip the identity questions on verified calls and get straight to helping.
A passkey on the customer's own phone can't be guessed, phished or copied by an AI voice.
The reason for the call and verified mobile and email arrive with it, ready to look up the account.
Hand a chat or web visit over to a phone call and keep everything the customer already told you.
Customer details are encrypted on their phone so only you can read them. HiVerify can't, even if we were breached.
If anything fails, calls go to your normal queue as they do today. Customers are never stuck.
Put in your own numbers. These start as examples only.
agent hours saved per month
per year in agent time
Before counting fraud: one stopped account takeover can be worth more than all of the above.
A single tag on your contact page or account area. Links for emails and chatbots are coming soon.
Your phone system checks the code and routes verified callers. Unverified callers carry on as today.
In the HiVerify agent screen today; inside your helpdesk or CRM as we build those connections with you.
No. Passkeys are built into iPhone, Android, Mac and Windows, and use the fingerprint, face or screen lock people already use. There's nothing to install and no password to remember.
They call as they do today and go to your normal queue. HiVerify only ever makes things faster; it never blocks anyone.
It stops impersonation: someone pretending to be your customer, including with stolen details or a cloned voice. It can't stop a real customer who is being pressured by a scammer to verify, which no identity check can. We show clear warnings, and you can still apply extra checks to risky requests.
Nothing we can read. Their details are encrypted on their own phone with a key only they control, then encrypted again for your business only. We pass along locked boxes and keep only what's needed to recognise a passkey.
Your phones keep working. Calls fall back to your normal queue and security questions, exactly as today.
Any business that takes calls: banks and finance, energy and utilities, telcos, healthcare, professional services, retail. The more businesses use HiVerify, the more of your callers arrive already set up.
We'll run a live demo on your own phone: verify, make a call, and watch it arrive on the agent screen.